E-invoice Privacy Policy
Privacy Policy
Effective Date: 01.07.2025
At Exprint Malaysia Sdn Bhd, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, or request electronic invoices (e-Invoices).
1. Information We Collect
We may collect and process the following types of information:
a) Personal Information
Full name
Email address
Phone number
Billing/shipping address
Identity Card (NRIC) or Company Registration Number (for business customers)
Tax Identification Number (if applicable)
Sales Tax Registration No.
b) Order & Transaction Details
Purchase history
Payment records (excluding card details, which are handled by secure payment gateways)
Invoice and receipt numbers
Product specifications and delivery details
c) Website Usage Data
IP address
Browser type
Pages visited and interaction data
Cookies and usage tracking (see Section 6)
2. How We Use Your Information
We use your data to:
Process and deliver your orders
Issue official receipts and tax-compliant e-Invoices
Contact you regarding your purchase or service updates
Improve our website, services, and customer experience
Send you updates, promotions, or newsletters (only with your consent)
Comply with legal and tax obligations
3. Disclosure of Information
We do not sell or rent your personal data.
We may share your data with:
Government authorities (e.g., LHDN) for tax compliance
Service providers (e.g., courier partners, payment gateways) strictly for order fulfillment
IT or software providers who help maintain our invoicing or website systems
All third parties are bound by confidentiality and data protection obligations.
4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse, including:
SSL encryption on our website
Secure servers and databases
Restricted access to personal data
Regular data backups and audits
5. Retention Period
We retain your data only for as long as necessary to fulfill the purpose for which it was collected, or as required by Malaysian tax and business laws (typically 7 years for invoicing records).
6. Cookies and Tracking
Our website uses cookies to improve user experience, analyze traffic, and support functions like login sessions. You can manage or disable cookies through your browser settings.
7. Your Rights
You have the right to:
Access your personal data
Correct or update inaccurate data
Withdraw consent (where applicable)
Request deletion (subject to legal obligations)
To exercise these rights, email us at [email protected].
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.
10. Contact Us
For any questions or concerns about this Privacy Policy, please contact:
Email: [email protected]
Phone: 03-6151 4866
Website:www.exprints.com