E-invoice Terms & Conditions
Terms and Conditions for E-Invoice
Effective Date: 01.07.2025
These Terms and Conditions govern the issuance and use of electronic invoices (e-Invoices) for purchases made from Exprint Malaysia Sdn Bhd. By requesting or using our e-Invoice service, you agree to the terms outlined below.
1. Eligibility for e-Invoice
e-Invoices are available for all purchases made through Exprint Malaysia Sdn Bhd, whether online, in-store, or via official sales channels.
Customers must provide accurate and complete billing information during purchase or at the time of the e-Invoice request.
A valid Malaysian Business Registration Number (BRN) and Tax Identification Number (TIN) must be provided for tax-compliant invoices.
2. e-Invoice Request Process
Customers may request e-Invoices by:
Submitting an e-Invoice Request Form (available on our website or upon request).
By scanning QR code on our Cash Sales receipt.
The following information is required:
Full business name / Individual Name
NRIC/Passport/Army/Company registration number
Tax number (if applicable)
Email address for invoice delivery
Invoice reference (receipt number, order number)
3. Processing Time
e-Invoices will be processed and sent via email within 3β5 business days upon receipt of complete and valid details.
Incomplete or inaccurate information may cause delays.
4. Format and Delivery
e-Invoices will be issued in XML or JSON as per generated by MyInvois and sent via email to the address provided by the customer.
Customers are responsible for ensuring that the provided email address is accurate and accessible.
5. Amendments and Reissuance
Any request for amendments (e.g., name change, address update) must be made within 7 days from the invoice issuance date.
Reissuance due to customer error may incur a reprocessing fee.
6. Compliance
Exprint Malaysia Sdn Bhd issues e-Invoices in compliance with the Lembaga Hasil Dalam Negeri Malaysia (LHDN) guidelines.
Customers are responsible for submitting their invoices to LHDN via MyInvois Portal (if applicable to their business).
7. Limitation of Liability
Exprint Malaysia Sdn Bhd is not responsible for any penalties or issues arising from incorrect data provided by the customer.
Exprint Malaysia Sdn Bhd is not liable for failure to deliver the invoice due to spam filters, full inboxes, or incorrect email addresses.
8. Changes to Terms
Exprint Malaysia Sdn Bhd reserves the right to modify these Terms and Conditions at any time without prior notice.
Updated versions will be posted on our website and take effect immediately upon publication.
9. Contact Us
For any questions or assistance regarding e-Invoice:
Email: [email protected]
Phone:03-6151 4866
Website: www.exprints.com