Terms and Conditions

Acceptance of Terms of Usage

Disclaimer: You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately. We, Exprint Malaysia Sdn. Bhd.reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. You should review these Terms of Usage each time you access this Site.
 

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.

General

All the terms and conditions and/or any transactions occurring online at www.www.exprints.com or by phone are subject to Consumer Protection Act 1999. Exprint Malaysia Sdn. Bhd. is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The tools available on www.www.exprints.comto create document is the property of Exprint Malaysia Sdn. Bhd. and its affiliated companies. The Buyer’s order shall be deemed an acceptance of the Seller's terms. The Terms and conditions shall in all respects be governed by STATE OF SELANGOR law. 

Company SST Registration

Effective from 1st November 2023, the Sales and Service Tax (SST) at the rate of 10% will be imposed to our taxable products. This is mandatory in accordance to Sales Tax Act 2018 Service Tax Act 2018 and related SST regulations.

SST No : W10-2310-23000011

Reservations

All orders are subject to acceptance by Exprint Malaysia Sdn. Bhd. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.

Credit Card

If the Buyer's credit card is declined, Exprint Malaysia Sdn. Bhd. will not process the Buyer’s order. If the order is shipped and should the Buyer's account become delinquent, Buyer agrees to pay a monthly finance charge of 2% (annual percentage rate of 24%) on the unpaid balance. If an account goes beyond the payment term's due date, unless specific arrangements are made, future purchases will require advance payment. In the event that Exprint Malaysia Sdn. Bhd. must commence legal action to enforce any terms of this agreement, the Buyer agrees to pay reasonable legal fees and costs.

Warranty

Exprint Malaysia Sdn. Bhd. neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that Buyer is buying. Exprint Malaysia Sdn. Bhd. may but does not guarantee the replacement of the defective product, or credit the amount of the purchase price. 

Shipping

Exprint Malaysia Sdn. Bhd. will arrange for shipping with the carrier on behalf of the buyer.  The Buyer will be fully responsible for the shipping and handling cost. Exprint Malaysia Sdn. Bhd. will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping carrier.

Shipping Explaination
Business days are Monday-Saturday. Sunday and Public Holidays are not included in shipping days. Shipping timeline are estimate and not guaranteed. For a more specific delivery delivery ETA, please call us at 03-6151 4866or email us at [email protected] before placing an order.

Standard Shipping - Delivery typically in 2-5 business days after shipment.

Express Shipping - Delivery within 1-2 business days after shipment.

Others - Customer self pick-up on one of our branches or delivery by user preferred express delivery paid by customer (Lalamove, Grab Express, Borzo/Mr Speedy etc).

Limitation of Liability:

Exprint Malaysia Sdn. Bhd. will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or nonperformance of our obligations. Exprint Malaysia Sdn. Bhd. shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages. The Buyer agrees that the Buyer will not hold Exprint Malaysia Sdn. Bhd. responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Exprint Malaysia Sdn. Bhd. and its affiliated company (S) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.

Cancellations, Refunds and Exchanges:

Cancellations
Exprint Malaysia Sdn. Bhd. and its affiliated companies will not refund any money for the orders that were shipped or were cancelled after the order was being processed. 

Refund and Exchanges
Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned. 

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• You will be responsible for paying for your own shipping costs for returning your item.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• We cannot guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Contact Us:

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Exprint Malaysia Sdn Bhd
2, Jalan PJU 5/20C, The Strand, Kota Damansara, 47810 Petaling Jaya, Selangor.

Email: [email protected]
Tel: +603-6151 4866